Light luxury kitchenware set
- Shipping info
- Return & Refund Policy
[Material]: High temperature strengthened porcelain + stainless steel
[Process]: Mirror polishing/ceramic process
[Style:] Light luxury
Please Read Shipping Directions Carefully. Your Refunds and Cancellations will be valid by taking this Directive into account.
Most orders are arriving in your home within 15 business days but it may take 3-5 business days to receive your ship confirmation email. Your order may arrive in separate shipments.
Thank you for your patience!
Standard Delivery（Free shipping for all orders）:
Standard shipping typically takes 10 to 18 business days from the purchase date to arrive (business days are Monday-Friday, excluding Holidays). When your order ships, you'll get an email with tracking information. The time it takes to obtain your tracking information is up to 5 business days. While most of your purchase will ship together, some goods that are shipped directly from our suppliers may take longer.
|United States||10-18 business days||Free|
|Canada||10-18 business days||Free|
|United Kingdom||10-18 business days||Free|
|Germany||10-18 business days||Free|
|Australia||10-18 business days||Free|
|Other||10-18 business days||Free|
Orders for express delivery that are submitted by 11:00 a.m. ET on a business day will be processed the next day and should arrive in 8 a.m. ET. After 11:00 a.m. ET, orders will be processed the next two business days and should arrive in nine business days. Not all goods qualify for Express shipping.
|United States||7-11 business days||$20.00|
|Canada||7-11 business days||$20.00|
|United Kingdom||7-11 business days||$20.00|
|Germany||7-11 business days||$20.00|
|Australia||7-11 business days||$20.00|
|Other||7-15 business days||$20.00|
Orders are accepted under the condition that there is stock. We will try our best to execute your purchase, however in certain circumstances, limited availability, some technical, logistic or communication issues may prevent us to keep stocks updated and we can not provide the product you want. So, in that scenerio we provide different options to you and you can choose whether accept new option or you can want full refund. Please be aware that while we will make every effort to offer one cut of cloth if your purchase includes an item that is cut by the yard (for example, fabric), we may need to fulfil your order in numerous cuts. If the status of any item in your order changes, you will be notified via email. If your status changes, please give us up to 5 business days (Mon-Fri) to process them.
1) Shipping Time does not include a 1-5 business day processing period required to process your order from the date your order is placed.
2) We will try our best to send your product as soon as possible. However, more time can be needed because to incorrect addresses and difficulties with customs clearance.
3) You have 180 days from the time your order was placed to contact Customer Support if there is a shipping issue with your item.
Q: In the case of shipping arrival time estimates, what does "Business Day" mean?
A: Weekends and holidays should not be taken into account when predicting the delivery date of your purchase.
Q: Can Express shipping be used for all items?
A: No. You can check it whether express shipping be used your product or not. If you have items in your cart that require Express shipping, please enter a separate order.
Q: Why did my order arrive from different carriers or in different boxes?
A: A few reasons why we could send your item to you in various boxes or with different carriers include:
- The size of the order; for faster delivery, big purchases are frequently divided into many boxes.
- Size of the item: Some things needed particular handling and packing, thus a separate box was needed.
- The source of the item—some things will be delivered right to you.
After ordering the product, you have the right to request a refund without giving any excuse until your product is on its way. (Which means 3-5 days usually. In some cases 1-3 days also possible). We cannot return your product without any excuse in the process after its departure.
If you are not satisfied with your product within the first 14 days after your product reaches you, you can request assistance via firstname.lastname@example.org for return and exchange transactions or a different solution.
In addition, if the product you ordered is not in the warehouse, you have the right to receive a different recommended product or to request a direct refund.