After ordering the product, you have the right to request a refund without giving any excuse until your product is on its way. (Which means 3-5 days usually. In some cases 1-3 days also possible). We cannot return your product without any excuse in the process after its departure.
If you are not satisfied with your product within the first 14 days after your product reaches you, you can request assistance via firstname.lastname@example.org for return and exchange transactions or a different solution.
In addition, if the product you ordered is not in the warehouse, you have the right to receive a different recommended product or to request a direct refund.